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What countries I can ship "To" with EasyParcel?
Quick Summary You can ship to a wide range of international destinations from Singapore using EasyParcel SG's network of global courier partners. To check the most up-to-date list of supported destinations, log into your account an...
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How to ship "From" different Country on EasyParcel?
Quick Summary You can ship from four different Southeast Asian countries using the EasyParcel network: Singapore, Malaysia, Thailand, and Indonesia. To change your shipping origin, visit the EasyParcel homepage and use the country drop...
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How to calculate chargeable weight?
Quick Summary Chargeable weight is the weight couriers use to determine shipping costs. It may be based on the parcel's actual weight or volumetric weight, depending on which is higher. Volumetric weight is calculated using the pa...
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Does every courier pick up from my shipping address?
Quick Summary Not every courier operates in every area, and pickup availability depends on the coverage areas of our courier partners. To check which couriers are available for pickup from your location, enter your sender and receiver ...
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Does EasyParcel send Tracking Number to receiver?
Quick Summary EasyParcel offers our users a myriad of ways to send the tracking numbers to their receivers automatically via our celebrated Marketing Tools. Ranging from a simple Tracking SMS, Tracking Email to Tracking WhatsApp, we...
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What is an AWB?
Quick Summary An Air Waybill (AWB) is a vital document that accompanies every domestic and international shipment on EasyParcel SG. It serves as a legal contract between the sender and the courier, providing essential details such as c...
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How to declare parcel content that contain liquids and batteries?
Quick Summary Accurate parcel content declaration is important for all shipments on EasyParcel SG. When declaring your items, provide a clear and specific description of the goods, including relevant details such as the product name, s...
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What are the important dates in shipping?
Quick Summary Understanding your shipment timeline on EasyParcel SG involves four important dates: the Order Creation Date, Pick-up Date, Ship Date, and Estimated Delivery Time. The Order Creation Date is when you make your booking, wh...
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What is handover service options (pickup/drop off) on EasyParcel?
Quick Summary EasyParcel offers two main parcel handover options: Pickup and Drop-off. With Pickup, a courier collects your parcel directly from your specified pickup address at the scheduled pickup time. This can be a convenient opti...
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What is the Restricted, Prohibited and Non Compensation Items?
Quick Summary Prohibited items are strictly forbidden by all courier partners due to safety or legal regulations. Shipping these items may result in order cancellation without notice, and no refund of postage will be made. Non-compensa...
