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What countries I can ship "To" with EasyParcel?
Quick Summary You can ship to a wide range of international destinations from Singapore using EasyParcel SG’s network of global courier partners. To see the most up-to-date list of supported countries, log into your account, navigate t...
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How to ship "From" different Country on EasyParcel?
Quick Summary You can ship from four different Southeast Asian countries using the EasyParcel network: Singapore, Malaysia, Thailand, and Indonesia. To change your shipping origin, visit the EasyParcel homepage and use the country drop...
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How to calculate chargeable weight?
Quick Summary The chargeable weight is the value couriers use to determine shipping costs, and it is always the greater of the parcel's actual weight and its volumetric weight. To find the volumetric weight, use the formula: (Lengt...
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Does every courier pick up from my shipping address?
Quick Summary Not every courier operates in every area; pickup availability depends on the specific coverage zones of our partners. To verify which couriers can collect from your location, use the Quote and Book tool on the EasyParcel ...
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Does EasyParcel send Tracking Number to receiver?
Quick Summary EasyParcel offers our users a myriad of ways to send the tracking numbers to their receivers automatically via our celebrated Marketing Tools. Ranging from a simple Tracking SMS, Tracking Email to Tracking WhatsApp, we...
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What is an AWB?
Quick Summary An Air Waybill (AWB) is a vital document that accompanies every domestic and international shipment on EasyParcel SG. It serves as a legal contract between the sender and the courier, providing essential details such as c...
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How to declare parcel content that contain liquids and batteries?
Quick Summary Accurate declaration is a legal and safety requirement for all shipments on EasyParcel SG. To declare liquids or batteries correctly, you must provide a detailed description including the product name/brand, size, weight,...
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What are the important dates in shipping?
Quick Summary Understanding the timeline of your shipment on EasyParcel SG involves four critical dates: the Order Creation Date (when you book), the Pick-up Date (when the courier collects the parcel), the Ship Date (when the parcel o...
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What is handover service options (pickup/drop off) on EasyParcel?
Quick Summary EasyParcel offers two main handover options: Doorstep Pickup and Drop-off. With Pickup, a courier collects your parcel directly from your address at a scheduled time—ideal for saving on fuel, parking, and transit time wit...
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What is the Restricted, Prohibited and Non Compensation Items?
Quick Summary Prohibited items are strictly forbidden by all courier partners due to safety or legal regulations; shipping these can lead to order cancellation, fines, and no refunds. Non-compensation items are goods that couriers may ...
